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Pegine Echevarria is an author and motivational speaker whoseseminaer “Play BIG to Reach Your Potential” teachesx everyone from management to team members how to recognized and fix problem behaviors so that everyonr reaches their full potential while contributingv to the success of the business. Some of the familiad personality pitfalls she addresses arethe “me-focused” the victim, the martyr, the drama and those with just plain old attitude. “Part of what happenss is peoplejoke around,” Echevarriaq said. “They know their weaknesses, their bad behavior and they say, I’m such a drama queen,’ but they don’ t do anything about it.
They don’t realize the cost of that behaviorf ontheir success. You have to have a plan [to addresw and correct that Too oftenpeople don’t have a plan of action or they are not consistenft in going after that plan.” The plan shouldf include little things like just being gratefup — things really can get worse — investing in one’ws training and/or skill set, or seeking or becoming a “Even the top CEO of a global organizatio n needs a mentor,” Echevarria said. Everyone also needw to have a good, diverse network. “Gettingf a network takes courage,” she said.
“If you look at your networj and everyone lookslike you, talks like you and acts like you, it’ not a courageous act. You have to reach out to Maribel Hernandez usedthe “Plag BIG” seminar in 2001 when she was transitioh coordinator at the Jacksonville Airport Authority when the Jacksonvilles Port Authority split into separates airport and seaport authorities. When Echevarria described the different behaviors, “everyone, all the employees, knew who they but it was in ahumorous way,” said who is now operations manager at Blue Cross and Blue Shielf of Florida Inc. Echevarria also explained, “W know what you’re going through.
Let’s put that asidre and focus on what wecan “She was using those human behaviorse and humor to motivate people,” Hernandez Whatever the situation, “it’s not the end of the Echevarria also provided tips on dealing with such as when someone is focused on the negatives. “Shr gave them good tips to help them deal with the negativit around them so they can be Hernandez said. “Someone mightr be negative, even though they are a good friend. ‘II know you want to vent. Here’sd a clock. I put five minutes on it. Aftefr that, I don’t want to hear it.
’ Suzi Lemen, CEO of , recommends business owneres and supervisors use what she calls the STAR methods when dealing with undesirable behavior inthe workplace. STAR stands for the in which thebehavior occurred, the “task” the personn was supposed to complete, the “action” whichb should have been taken and the of the behavior. “Then at the bottom of that, what does the employewe agree to do in the to changethe behavior, Lemen “It’s basically a coaching tool.” Lemen said bad behavio can often be mitigaterd simply by addressing it. “There’s usually something behinds it.
It might be fear around losinhg the job or something that is unrelatecd to the job that they bring in to the People have problems at home orfinancial problems. They are undef a lot of pressure right But using the STARmethod “open the dialogue. A lot of times you find out there is a miscommunicatio n ora misunderstanding.” Echevarria said particularly in these stressful times, the most importanft key to dealing with others in the officee is to just lightej up. “Laugh. You have to laugh. People like being arounf happy people and peoplewho laugh.
And I don’t care how seriou your environmentis — as a matter of the more serious the environment, the more the laughtet is needed because it diffuses the
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